Is there something to complain about? Then you are in the right place.

This is how it works with the complaint**:

• Please first take 1 to 2 pictures where the damage is clearly visible, there is an upload in the process.
• Please enter the 10-digit model number (e.g. 1112 01 4823 – model number, two-digit colour number, four-digit size) in the first field. The software checks live whether spare parts are available.
• After that, please complete step 1-3 in the adjacent online form.
• Use the right arrow (below) to jump to the next step.
• After SENDING, we will process your complaint in a timely manner. If we have any questions, we will contact you by email.
• Please note that for some, older models, we do not always have all spare parts in stock. In this case, please contact us personally.

** Please understand that we can only process complaints from our partners (opticians/dealers). As an end user, please contact your responsible optician